Current operations and service

This is a message to update all of our customers who use our pharmacy. Thank-you for everyone's support, kind words and patience. We are hopeful that everything is moving in the right direction as we strive to get back to a normal way of life before the pandemic emerged. It is not mandatory to wear a face mask or face covering in our pharmacy currently. We do encourage customers to where a face mask in the pharmacy which is a busy healthcare setting to protect both yourself and others. We have relaxed the limit on the number of customers allowed into the pharmacy at any one time. We respectfully ask that, if it seems busy inside the pharmacy at the time of your visit, to please queue outside the door leading into the pharmacy in an effort to maintain social distancing. We do aim to keep the queue moving to minimise waiting for our customers but there will be certain  times where this is unavoidable. Please bear with us when this occurs. 

It has been an extraordinarily busy time over the last few weeks at Poole Bay, perhaps the busiest we have been My sincerest apologies for the fact that we have often not been able to answer all the phone calls coming into the pharmacy currently. I would ask that anyone who is able to access online services to try and order their prescriptions in this way. This frees up the phone for those who unable to use or access online services. These are often the most vulnerable, frail and housebound patients who can only contact us by phone. You can use our website/app, surgery online service or NHS app to order repeat prescriptions. Our own website/app allows dependents to be added so you can order on someone else's behalf from a single login. 

Patients registered at the Westbourne Medical Centre can also drop their repeat order list inside the white letterbox, inside main surgery entrance, to avoid queuing at the pharmacy. Make sure to tick all items you require and write anything down not on your regular list at the somewhere on this form. We usually put a current copy of your repeat order form inside the bag with the last  repeat medication you received. 

Yours Sincerely,

Atheel Edmunds
(Superintendent Pharmacist Manager)

on behalf of all the Poole Bay Pharmacy team.

Monday 23rd March 2022