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DELIVERY
Read about our delivery service

Web Orders

The web team will endeavour to ship your orders in a timely manner. The opening hours for shipping are:

Day From To
Monday 09.00 16.30
Tuesday 09.00 16.30
Wednesday 09.00 16.30
Thursday 09.00 16.30
Friday 09.00 16.30
Saturday 09.00 11.30
Sunday NA NA

NB: Orders placed on Saturday after 11.30 will be processed on a Monday (except Bank Holidays) and sent out as soon as possible.

All products are packed securely and discreetly.

Delivery within the UK

Store items and Over The Counter products

All delivery dates are estimates and NOT guaranteed unless the Next Day service is selected and paid for. Please note not every item is eligible for Special Next Day Delivery, the customer care colleagues will contact you if this option is selected but cannot be fulfilled. This could occur where additional information is required to authorise the sale of medicines.

 


 

Royal Mail

Standard Delivery (48-hour service)

Fully tracked 3-5 working days from the date of dispatch - not guaranteed

98% of orders are dispatched within 3 working days and normally delivered to your chosen address within 5 working days.

FREE for orders over £35 (£3.19 if under £35).

 

Tracked and Signed (48-hour service)

Cannot be used for orders containing more than 2 aerosols.

2-3 working days from dispatch - not guaranteed. Signature required on delivery

Please note dispatch is usually within 1-3 working days from ordering. The 2-3 working days for tracked and signed delivery is on top of the dispatch timescales.

From £3.49*

Tracked (24-hour service)

Orders containing more than 2 aerosols will be dispatched using DPD.

Fully tracked 1-3 working days from the date of dispatch - not guaranteed

98% of orders are dispatched within 1-3 working days and aims to deliver the next working day - not guaranteed

These orders are not expedited dispatch. Please see our special next day service for expedited delivery.

From £3.89*

 

Tracked and Signed (24-hour service)

Orders containing more than 2 aerosols will be dispatched using DPD.

98% of orders are dispatched within 1-3 working days and aims to deliver the next working day - not guaranteed. Signature required on delivery

Please note dispatch is usually within 1-3 working days from ordering. The 24-hour delivery service is for tracked and signed delivery is on top of the dispatch timescales.

These orders are not expedited dispatch. Please see our special next day service for expedited delivery.

From £4.09*

Special Next Day Delivery 1pm Guaranteed.

Not available on orders containing more than 2 aerosols to Ireland and the offshore islands of England and Scotland.

Packages containing more than 2 aerosols, to mainland UK, will be sent via DPD next day service, not guaranteed before 1 pm.

Guaranteed next day delivery before 1 pm on orders placed before 3.00pm Monday - Thursday.

Orders placed on a Friday will require special delivery next day Saturday service.

Signature required on delivery. (Deliveries not made on Sundays or Bank Holidays)

From £5.48*

 


 

All orders are dispatched using Royal Mail or DPD, dependant on the choices made at checkout, with the exception of those orders containing more than 2 aerosols and heavy/bulky packages and for these our alternative delivery partner, DPD is used.

Customers will receive an email on dispatch with their DPD tracking number and contact details.

Deliveries of 2 or more aerosols to Northern Ireland and the offshore islands of England and Scotland (including Highlands) will incur an additional charge of £6. Delivery will be via DPD on a 48-hour service. We may need to split orders to ensure delivery.

For full details of Royal Mail service timescales please CLICK HERE

 

Click and Collect

Click here for full details on Click and Collect delivery.

Collection at the Pharmacy

You will receive an email when your order is ready to collect. Please note the collection date and time on the e-mail as the item will not be ready to collect until after this point. Pop into your chosen Weldricks Pharmacy to collect your goods at a time convenient to you. Please note we will be unable to dispatch orders to branches Saturday, Sunday and Bank Holidays.

Prescriptions

FREE for all NHS Prescriptions

Private Prescriptions follow the same charges as normal transactions.

Next Day Delivery (Before 1 pm)

Weight (kg) Charge (£)
0 - 0.5kg 5.48
0.5 - 10kg 5.95
10kg+ Order too heavy for Special Delivery

Special Saturday Delivery

Weight (kg) Charge (£)
0 - 10kg 5.95
10kg + Order too heavy for Special Delivery

Compensation for loss and damage up to £750. For higher compensation value contact customer services.

Heavy items

Heavy items will be sent using our alternative courier, DPD. Additional charges may apply. Customer Services will contact customers if this is the case.

Liquids and Aerosols

Orders containing more than 2 aerosols cannot be sent using Royal Mail Next Day Delivery and so will be sent using DPD – additional charges will apply. Customer Services will contact customers with further information once an order is received.

Unfortunately, we cannot deliver aerosols internationally, to Northern Ireland or to the offshore islands of England and Scotland. We can, however, still deliver to the Scottish Highlands mainland but due to a change of courier service a postage charge may occur, please call our customer services team for more information on 0808 164 3211.

 

Delivery outside of the UK

We regret that since The European Union Falsified Medicines Directive (FMD) (2011/62/EU) (1) was implemented in the UK on 1st June 2015 we are not allowed to supply UK licensed medicines to any other EU member state, this is because medicines licensed for the UK are not normally licensed for another EU country. 

We do not offer delivery to non-UK countries.

Postage Insurance

Unfortunately, your order is only covered for contents up to £100, Special Next day Guaranteed service orders are covered for up to £750. If any package is of a higher value than this, then it is the responsibility of the customer to obtain additional postal insurance. Details of these costs can be gained by contacting our Customer Service Department.

Deliveries to Northern Ireland and the offshore islands of England and Scotland will incur additional postage charges. Customer Services will contact you with further information once your order is received.

 
CONTACT
Westbourne Medical Centre, Milburn Road
Bournemouth
Dorset
BH4 9HJ
01202 762680
Contact Us
INFORMATION
Premises GPhC Registration : 1100725
Superintendent Pharmacist :
Atheel Edmunds (GPhC no. 2058825)
Poole Bay Pharmacy Limited
Registered Co. No. 06467439
OPENING HOURS
Cookie Policy
Privacy Policy
Terms And Conditions
Copyright 2019
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CORONAVIRUS
Latest Advice
Symptoms
The most common symptoms of coronavirus (COVID-19) are recent onset of:
  • New continuous cough and/or
  • High temperature
  • loss or change to your sense of smell or taste  

For most people, coronavirus (COVID-19) will be a mild illness If you have coronavirus symptoms:
  • Do not go to a GP surgery, pharmacy or hospital
  • You do not need to contact 111 to tell them you're staying at home
  • Testing for coronavirus is not needed if you're staying at home
  • Plan ahead and ask others for help to ensure that you can successfully stay at home and consider what can be done for vulnerable people in the household
  • Ask your employer, friends and family to help you to get the things you need to stay at home
  • Wash your hands regularly for 20 seconds, each time using soap and water, or use hand sanitiser
  • If you feel you cannot cope with your symptoms at home, or your condition gets worse, or your symptoms do not get better after 7 days, then use the NHS 111 online coronavirus service. If you do not have internet access, call NHS 111. For a medical emergency dial 999
  • Visit NHS 111 Online for more information

Stay at Home
  • If you live alone and you have symptoms of coronavirus illness (COVID-19), however mild, stay at home for 7 days from when your symptoms started. (See ending isolation section below for more information)
  • If you live with others and you or one of them have symptoms of coronavirus, then all household members must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill
  • It is likely that people living within a household will infect each other or be infected already. Staying at home for 14 days will greatly reduce the overall amount of infection the household could pass on to others in the community
  • For anyone in the household who starts displaying symptoms, they need to stay at home for 7 days from when the symptoms appeared, regardless of what day they are on in the original 14 day isolation period. (See ending isolation section below for more information
  • If you can, move any vulnerable individuals (such as the elderly and those with underlying health conditions) out of your home, to stay with friends or family for the duration of the home isolation period
  • If you cannot move vulnerable people out of your home, stay away from them as much as possible
Find out more about UK Gov Coronavirus Response
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COVID-19

Changes to our operations and service

This is a message to update all of our customers who use our pharmacy. Thank-you for everyone's support, kind words and patience over the last few months with the emergence of the COVID 19 Pandemic. As we move into the next few weeks Poole Bay Pharmacy will continue to take the risk posed seriously whilst working very hard to maintain normal service and provide assistance to all those who need it. We are currently letting in two costomers at a time and we encourage everyone to wear face masks where possible in the pharamcy although this is not compulsory. We ask that customers still repect the current guidance on maintaining social distancing. Measures we have taken include staff wearing face masks, a protective screen at the front counter, a regular cleaning schedule and signing prescriptions on behalf of all our patients. We currently sell face masks, hand gels and thermometers as well as having an online shop on our website, which some of you may be interested in using if you prefer not to go out.

I would like to highlight that our amended opening hours remain in place currently:
OPENING HOURS We are open from 8am - 8pm Monday to Friday, 8am - 5pm Saturday and remain open 10am-2pm on Sunday. This also means we will not answer the phones before 8am or after 8pm. We hope to gradually return to our usual opening hours by end of August. If there are any changes we will put posters up and update our website to reflect this. If there is a long queue we will endeavour to come outside to help give out prescriptions and take in repeat prescription requests to keep the queue moving.

DELIVERY SERVICE - Poole Bay Pharmacy currently offer free delivery to anyone who is 70 or over.  For those under 70 who require a delivery there will be a charge of £2 to cover some of the additional costs we will incur. For those who wish to make use of this service please call the pharmacy or contact us via our website. Please be aware that as shielding rules come to an end at some point later in the year, as per government guidance, we will need to review our delivery service charge and those eligible for free delivery. For any customers currently on our delivery service who feel they will no longer require deliveries once shielding is over, please contact the pharmacy so we can switch you back to collection.

NOTE: For those customers who live outside a 2 mile radius of our pharmacy it may be easier to get your prescription transferred to a more local pharmacy. With the massive surge in demand for deliveries we will not be able to deliver to those that live some distance away. If unsure please check with the pharmacy first.

ORDERING PRESCRIPTIONS - We are currently asking customers to order as usual and we will allow up to 2 weeks before they are due. Please do not request more than 2 months at a time or order too early. This will only contribute to medicine shortages. The pharmacy is always very busy and the phone can ring continuously. We would ask anyone who has an internet connection to register and use our website to order prescriptions online. You can also link to an app and use your smart phone to order. Details are set out on our website. This will free up the phone to allow customers who cannot use online services to phone through their prescription orders. It also helps to free up our time to keep on top of the large workload we have. For those who like to come in to order their repeat prescription and are a patient of Westbourne Medical Centre, to avoid queing and save time, please use your white repeat prescription order form, tick what you want then drop this off in the repeat prescription box just inside the main entrance of the surgery. We always put a copy of your latest repeat prescription order form with your most recent prescription. Please note we do ask for 3 working days minimum to process prescriptions. Coming in to collect before your prescription is due only contributes to our workload so please avoid doing this if possible.

Finally I want to express my huge appreciation for how patient and understanding all our customers have been in the last few months. Many of you have sent cards and/or spoken with sincere gratitude and appreciation for what we do. A massive thank-you to every single one of you; it really does make a big difference to us here at the pharmacy to receive such encouraging feedback.

Please keep up-to-date with government recommendations on the Corona virus pandemic and follow their guidance. Our advice will always be consistent with what the Department of Health and NHS England are recommending. We want all our customers to remain safe and Poole Bay Pharmacy is committed to doing our absolute best to meet all your needs during these strange times. We wish you all safe passage in the months ahead. If you have concerns or questions it is best to contact us by phone or message us using our website.

Yours Sincerely,

Atheel Edmunds
(Superintendent Pharmacist Manager)

on behalf of all the Poole Bay Pharmacy team.

Thursday 18th June 2020

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