All orders are dispatched using DPD or Royal Mail, dependant on the choices made at checkout, with the exception of those orders containing more than 2 aerosols and heavy/bulky packages. For these parcels our delivery partner, DPD is used.
| Weight (kg) | Charge (£) |
|---|---|
| 0 - 0.5kg | 5.49 |
| 0.5 - 15kg | 5.49 |
| 15kg+ | + 30p/kg |
| Weight (kg) | Charge (£) |
|---|---|
| 0 - 10kg | 6.29 |
| 10kg + | Order too heavy for Special Delivery |
Compensation for loss and damage up to £750. For higher compensation value contact customer services.
All delivery dates are estimates and NOT guaranteed unless the Next Day service is selected and paid for.
Please note not every item is eligible for Special Next Day Delivery, the customer care colleagues will contact you if this option is selected but cannot be fulfilled. This could occur where additional information is required to authorise the sale of medicines.
Deliveries of 2 or more aerosols to Northern Ireland and the offshore islands of England and Scotland (including Highlands) will incur an additional charge of £6. Delivery will be via DPD on a 48-hour service. We may need to split orders to ensure delivery.
For full details of Royal Mail service timescales please click here
You will receive an email when your order is ready to collect.
Please note the collection date and time on the e-mail as the item will not be ready to collect until after this point.
Pop into your chosen Weldricks Pharmacy to collect your goods at a time convenient to you.
Please note we will be unable to dispatch orders to branches Saturday, Sunday and Bank Holidays.
FREE for all NHS Prescriptions
Private Prescriptions follow the same charges as normal transactions.
A PIN will be sent directly to the email address and or mobile number given when placing your order. This will be required when receiving your order.
Heavy items will be sent using our alternative courier, DPD. Additional charges may apply. Customer Services will contact customers if this is the case.
Orders containing more than 2 aerosols cannot be sent using Royal Mail Next Day Delivery and so will be sent using DPD - additional charges will apply. Customer Services will contact customers with further information once an order is received.
Unfortunately, we cannot deliver aerosols internationally, to Northern Ireland or to the offshore islands of England and Scotland. We can, however, still deliver to the Scottish Highlands mainland but due to a change of courier service a postage charge may occur, please call our customer services team for more information on 0808 164 3211.
We regret that since The European Union Falsified Medicines Directive (FMD) (2011/62/EU) (1) was implemented in the UK on 1st June 2015 we are not allowed to supply UK licensed medicines to any other EU member state, this is because medicines licensed for the UK are not normally licensed for another EU country.
We do not offer delivery to non-UK countries.
Unfortunately, your order is only covered for contents up to £100, Special Next day Guaranteed service orders are covered for up to £750.
If any package is of a higher value than this, then it is the responsibility of the customer to obtain additional postal insurance. Details of these costs can be gained by contacting our Customer Service Department.
Deliveries to Northern Ireland and the offshore islands of England and Scotland will incur additional postage charges. Customer Services will contact you with further information once your order is received.
The web team will endeavour to dispatch your orders in a timely manner. The opening hours for dispatching are:
| Day | From | To |
|---|---|---|
| Monday | 09.00 | 16.30 |
| Tuesday | 09.00 | 16.30 |
| Wednesday | 09.00 | 16.30 |
| Thursday | 09.00 | 16.30 |
| Friday | 09.00 | 16.30 |
| Saturday | 09.00 | 11.30 |
| Sunday | NA | NA |
Orders placed on Saturday after 11.30 will be processed on a Monday (except Bank Holidays) and sent out as soon as possible.
All products are packed securely and discreetly.
FLU VACCINATIONS — NHS & PRIVATE
Poole Bay Pharmacy will be offering the seasonal NHS flu vaccine from October for the following groups:
(a) If you are 65 years or over, or will be 65 years by 31st March 2024, then you are eligible to receive an NHS Flu Vaccination and can book your appointment here. Please note that this vaccination does contain a small amount of ovalbumin protein and not suitable for those with a serious egg allergy.
(b) If you are 18-64 years and eligible to receive an NHS Flu Vaccination and can book your appointment here. To determine if you are eligible for a free NHS flu vaccination this season, please click the following link: https://www.nhs.uk/conditions/vaccinations/flu-influenza-vaccine/. Please note that this vaccination is cell-based and suitable for those who have an egg allergy.
(c) Private flu vaccination is available at a cost of £20. This service is available for patients over the age of 18 years, between the ages of 2 years to 17 years where the live attenuated influenza vaccine (LAIV) is contraindicated or is unavailable, and those who are not eligible to be vaccinated under the NHS Influenza vaccine service, or wish to be vaccinated privately. Where the patient is under 16 a parent or someone with parental responsibility must give consent and be present during the consultation. Please note that this vaccination is cell-based and suitable for those who have an egg allergy.
Please click this link to book: https://poolebaypharmacy.co.uk/appointments
The flu jab will be given in the arm so you should wear a short sleeved top.
Please could all patients who are booking an appointment for a flu vaccination click on the following link: https://preconsult.app/pc/FM668 and fill out the necessary details prior to their appointment. This is to save time and ensure we can run the appointments on time. Alternatively you can turn up 5 minutes early, scan a QR code available in the pharmacy using a smartphone/tablet and complete prior to your appointment.