All orders are dispatched using Royal Mail or DPD, dependant on the choices made at checkout, with the exception of those orders containing more than 2 aerosols and heavy/bulky packages and for these our alternative delivery partner, DPD is used.
| Weight (kg) | Charge (£) |
|---|---|
| 0 - 0.5kg | 5.48 |
| 0.5 - 10kg | 5.95 |
| 10kg+ | Order too heavy for Special Delivery |
| Weight (kg) | Charge (£) |
|---|---|
| 0 - 10kg | 5.95 |
| 10kg + | Order too heavy for Special Delivery |
Compensation for loss and damage up to £750. For higher compensation value contact customer services.
All delivery dates are estimates and NOT guaranteed unless the Next Day service is selected and paid for.
Please note not every item is eligible for Special Next Day Delivery, the customer care colleagues will contact you if this option is selected but cannot be fulfilled. This could occur where additional information is required to authorise the sale of medicines.
Deliveries of 2 or more aerosols to Northern Ireland and the offshore islands of England and Scotland (including Highlands) will incur an additional charge of £6. Delivery will be via DPD on a 48-hour service. We may need to split orders to ensure delivery.
For full details of Royal Mail service timescales please click here
You will receive an email when your order is ready to collect.
Please note the collection date and time on the e-mail as the item will not be ready to collect until after this point.
Pop into your chosen Weldricks Pharmacy to collect your goods at a time convenient to you.
Please note we will be unable to dispatch orders to branches Saturday, Sunday and Bank Holidays.
FREE for all NHS Prescriptions
Private Prescriptions follow the same charges as normal transactions.
Heavy items will be sent using our alternative courier, DPD. Additional charges may apply. Customer Services will contact customers if this is the case.
Orders containing more than 2 aerosols cannot be sent using Royal Mail Next Day Delivery and so will be sent using DPD - additional charges will apply. Customer Services will contact customers with further information once an order is received.
Unfortunately, we cannot deliver aerosols internationally, to Northern Ireland or to the offshore islands of England and Scotland. We can, however, still deliver to the Scottish Highlands mainland but due to a change of courier service a postage charge may occur, please call our customer services team for more information on 0808 164 3211.
We regret that since The European Union Falsified Medicines Directive (FMD) (2011/62/EU) (1) was implemented in the UK on 1st June 2015 we are not allowed to supply UK licensed medicines to any other EU member state, this is because medicines licensed for the UK are not normally licensed for another EU country.
We do not offer delivery to non-UK countries.
Unfortunately, your order is only covered for contents up to £100, Special Next day Guaranteed service orders are covered for up to £750.
If any package is of a higher value than this, then it is the responsibility of the customer to obtain additional postal insurance. Details of these costs can be gained by contacting our Customer Service Department.
Deliveries to Northern Ireland and the offshore islands of England and Scotland will incur additional postage charges. Customer Services will contact you with further information once your order is received.
The web team will endeavour to dispatch your orders in a timely manner. The opening hours for dispatching are:
| Day | From | To |
|---|---|---|
| Monday | 09.00 | 16.30 |
| Tuesday | 09.00 | 16.30 |
| Wednesday | 09.00 | 16.30 |
| Thursday | 09.00 | 16.30 |
| Friday | 09.00 | 16.30 |
| Saturday | 09.00 | 11.30 |
| Sunday | NA | NA |
Orders placed on Saturday after 11.30 will be processed on a Monday (except Bank Holidays) and sent out as soon as possible.
All products are packed securely and discreetly.
This is a message to update all of our customers who use our pharmacy. Thank-you for everyone's support, kind words and patience. We are hopeful that everything is moving in the right direction as we strive to get back to a normal way of life before the pandemic emerged. It is not mandatory to wear a face mask or face covering in our pharmacy currently. We do encourage customers to where a face mask in the pharmacy which is a busy healthcare setting to protect both yourself and others. We have relaxed the limit on the number of customers allowed into the pharmacy at any one time. We respectfully ask that, if it seems busy inside the pharmacy at the time of your visit, to please queue outside the door leading into the pharmacy in an effort to maintain social distancing. We do aim to keep the queue moving to minimise waiting for our customers but there will be certain times where this is unavoidable. Please bear with us when this occurs.
It has been an extraordinarily busy time over the last few weeks at Poole Bay, perhaps the busiest we have been My sincerest apologies for the fact that we have often not been able to answer all the phone calls coming into the pharmacy currently. I would ask that anyone who is able to access online services to try and order their prescriptions in this way. This frees up the phone for those who unable to use or access online services. These are often the most vulnerable, frail and housebound patients who can only contact us by phone. You can use our website/app, surgery online service or NHS app to order repeat prescriptions. Our own website/app allows dependents to be added so you can order on someone else's behalf from a single login.
Patients registered at the Westbourne Medical Centre can also drop their repeat order list inside the white letterbox, inside main surgery entrance, to avoid queuing at the pharmacy. Make sure to tick all items you require and write anything down not on your regular list at the somewhere on this form. We usually put a current copy of your repeat order form inside the bag with the last repeat medication you received.
Yours Sincerely,
Atheel Edmunds
(Superintendent Pharmacist Manager)
on behalf of all the Poole Bay Pharmacy team.
Monday 23rd March 2022